Last Updated: 18 August 2026

1. Introduction

Welcome to Grizzly Fabrication.

Grizzly Fabrication respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, contact us, request a quotation, enquire about our services, or otherwise interact with us.

This Privacy Policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”). POPIA regulates the processing of personal information and establishes conditions for lawful processing.

By using this website and voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

For purposes of this Privacy Policy, the responsible party is:

Grizzly Fabrication

Website:
https://grizzlyfabrication.co.za/

Information Officer: info@grizzlyfabrication.co.za

3. What Personal Information We Collect

Depending on how you interact with our website and business, we may collect personal information including:

Name and surname
Company or business name
Email address
Telephone or mobile number
Physical or delivery address
Information supplied when requesting a quotation
Project specifications and requirements
Messages and enquiries submitted through our website
Information provided when communicating with us by email, telephone or other channels
Website usage information
IP address
Browser and device information
Pages visited and interaction with our website
Information collected through cookies and similar technologies

We will only request information that is reasonably necessary for the relevant purpose.

POPIA promotes the collection and retention of information that is necessary for a defined purpose and requires appropriate security measures for personal information.

4. How We Collect Your Information

We may collect personal information when you:

Complete a contact form
Request a quotation
Request information about our services
Contact us by telephone
Contact us by email
Communicate with us through social media
Submit project details or specifications
Subscribe to communications from us
Visit or interact with our website

We may also automatically collect limited technical information when you browse our website through cookies, analytics tools and similar technologies.

5. Why We Use Your Personal Information

We may process your personal information for purposes including:

Responding to enquiries

To respond to questions, messages and requests submitted through our website.

Quotations and projects

To prepare quotations, communicate about projects, understand your requirements and provide requested products or services.

Customer communication

To communicate with you regarding enquiries, quotations, projects, services, appointments or other legitimate business matters.

Administration

To maintain business records, invoices, customer information and related administrative records.

Website operation

To operate, maintain, secure and improve our website.

Website analytics

To understand how visitors use our website and improve website functionality and user experience.

Marketing

Where legally permitted and where applicable consent or another lawful basis exists, we may use your information to communicate information about our products, services, promotions or business.

You may request that we stop sending direct marketing communications to you.

6. Lawful Processing

We will process personal information only where permitted by applicable law.

Depending on the circumstances, processing may be based on:

Your consent
Taking steps at your request before entering into a contract
Performing a contract
Compliance with a legal obligation
Protecting legitimate interests
Other lawful grounds recognised by POPIA

POPIA establishes conditions for the lawful processing of personal information and balances privacy rights with other legitimate interests.

7. Sharing of Personal Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with trusted service providers who assist us with:

Website hosting
Website maintenance
Email services
Website security
Analytics
IT services
Payment or accounting services
Marketing services
Business administration

Where third parties process information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security obligations apply.

We may also disclose information where required or permitted by law, including where necessary to comply with legal, regulatory or law-enforcement requirements.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information and understand how visitors interact with the website.

We may use cookies for purposes such as:

Website functionality
Security
Performance
Analytics
Understanding website traffic
Improving the user experience
Marketing, where applicable

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website may use third-party services such as website analytics, social media integrations, hosting providers, security services or other technologies.

These third parties may process certain technical or personal information in accordance with their own privacy policies and applicable laws.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfers comply with applicable legal requirements.

POPIA contains specific provisions regulating cross-border transfers of personal information.

10. Direct Marketing

Where applicable, Grizzly Fabrication may use personal information to send information about our services, products, projects or promotions.

We will respect applicable requirements relating to unsolicited electronic communications and direct marketing.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

11. Security of Your Personal Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
Accidental or unlawful processing

Security measures may include access controls, secure hosting, password protection, backups, website security measures and restricted access to personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Data Retention

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

The retention period may depend on:

The nature of the information
The purpose for which it was collected
Whether you remain a customer
Legal and regulatory requirements
Accounting and tax requirements
Dispute resolution
Legitimate business requirements

When information is no longer required, reasonable steps will be taken to securely delete, destroy or anonymise it where appropriate.

13. Your Privacy Rights

Subject to applicable law, you may have rights including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally applicable
Object to certain processing
Withdraw consent where processing is based on consent
Object to direct marketing
Request information about how your personal information is being processed
Lodge a complaint regarding the processing of your personal information

POPIA provides data subjects with rights relating to their personal information.

14. How to Exercise Your Rights

To exercise your privacy rights, please contact our Information Officer:

Email: info@grizzlyfabrication.co.za

Please provide enough information to allow us to identify your request and verify your identity where reasonably necessary.

We may request additional information to protect against unauthorised disclosure of personal information.

15. Complaints

If you believe that your personal information has been processed unlawfully or that your privacy rights have not been respected, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also lodge a complaint with the Information Regulator of South Africa, which is the independent regulatory authority responsible for monitoring and enforcing compliance with POPIA and PAIA.

Information Regulator

Website:
Information Regulator of South Africa

Email: enquiries@inforegulator.org.za

Telephone: 010 023 5200

The Regulator provides services for POPIA complaints and security-compromise reporting through its eServices platform.

16. Children’s Information

Our website and services are not intentionally directed at children.

We do not knowingly collect personal information from children without the appropriate lawful basis and, where required, consent from a competent person.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

17. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology or applicable legislation.

The latest version will be published on this page with the relevant Last Updated date.

19. Contact Us

If you have questions about this Privacy Policy, your personal information or how we process information, please contact:

Grizzly Fabrication

Website:
https://grizzlyfabrication.co.za/

Email: info@grizzlyfabrication.co.za

Information Officer Email: info@grizzlyfabrication.co.za